Refund policy

Last updated: October 3, 2026

Because we make pieces by hand, sometimes one of a kind and sometimes to your exact request, our returns policy depends on the type of piece.

One of one pieces (made by Avri, in stock)

  • You can request a return within 7 days of delivery.
  • The piece must be unworn, unwashed, unaltered and in its original condition, with all stones intact.
  • Email us first at the address below to start a return. Do not ship anything back without a return confirmation.
  • You pay return shipping unless the piece arrived damaged or was not as described. We recommend a tracked, insured service, since returns are not covered until they reach us.
  • Once we receive and inspect the piece, we refund the item price to your original payment method within 10 business days. Original shipping is not refunded unless we made an error.

Custom, made-to-order and mail-in orders

  • These pieces are made specifically for you, so they are final sale once production begins.
  • A deposit becomes non-refundable once you approve the design, because that is when we reserve stones, materials and studio time.
  • Before work starts, you will see and approve the design and the quote. Changes after approval may change the price and timeline.
  • If your finished custom piece arrives damaged, or is materially different from the design you approved, email us within 7 days of delivery with photos. We will repair it, remake it or refund you, at our option.

Curated items

Curated items are made by other brands and chosen by Avri. The return window and conditions are shown on each product page. If they are not shown, the one of one policy above applies.

Damaged, defective or incorrect items

If something arrives damaged, defective or is not what you ordered, email avricarrasco@outlook.com within 7 days of delivery with your order number and photos. We will repair, replace or refund it.

Things we cannot accept for return or refund

  • Pieces that have been worn, washed, altered or damaged after delivery.
  • Normal wear, and stones lost after wear, friction or improper care. See our care guide.
  • Gift cards and sale items marked final sale.
  • Customer-supplied garments, which we return to you when we cannot or should not do the work.

Exchanges

Because most pieces are one of one, we cannot exchange for another size or color. If you would like a different piece, return the first one under the rules above and order the other.

Questions about this policy? Email avricarrasco@outlook.com.