Shipping policy

Last updated: October 3, 2026

Regal x Royal is a small studio run by Avri Carrasco. Every piece is made by hand, so timelines depend on the type of order.

Processing time

  • In-stock one of one pieces: ship within 5 business days of your order.
  • Custom and made-to-order pieces: Avri gives you a timeline with your quote, before you pay anything. The timeline starts when the design is approved and the deposit is paid.
  • Curated items: the shipping window is shown on the product page.

Business days are Monday to Friday, not counting holidays. Timelines are estimates, not guarantees, and may change with stone and material availability or if design approval is delayed.

Shipping rates and destinations

Shipping options and rates are calculated at checkout based on the destination, weight and size of your order. We ship only to the destinations offered at checkout. If yours is not listed, email us and we will see what is possible.

Tracking and insurance

You will get a tracking number by email when your order ships. Higher-value pieces ship insured with signature on delivery when needed. Once a carrier has your package, delivery times are theirs, and we cannot control carrier delays.

Address accuracy

Please check your shipping address before you pay. We are not responsible for orders sent to an incorrect address you entered. If a package is returned to us, we will contact you, and re-shipping costs are paid by the customer.

International orders

International customers are responsible for any customs duties, import taxes and brokerage fees charged by their country. These are not included in your order total and are not refundable.

Lost or damaged packages

If your order arrives damaged or does not arrive, email avricarrasco@outlook.com within 7 days of the delivery date (or the expected date) with your order number and photos of the package and the piece. We will work with the carrier and make it right.

Garments you mail to us

If you send in your own garment for custom work, you ship it to us at your cost and risk. We recommend a tracked, insured service. After the work is done, we ship it back to you, with the return shipping cost quoted in your order. See our Terms of Service for how mailed-in garments are handled.

Questions about this policy? Email avricarrasco@outlook.com.